Policy & Warranty
This includes both the Custom and Concept series and any instrument built or modified to your personal specifications.
Placing an order
Once we have designed an instrument to suit your needs, you will receive a final quote containing a list of specifications for your instrument for you to inspect and approve. After you have approved the quote, you will be sent an invoice for a deposit of 30% of the full amount. The 30% deposit is non-refundable. Please do not transfer a deposit unless you are fully committed to purchasing the finished product.
Due to the nature of the production process, we cannot give exact starting and delivery dates. Sometimes, we have to estimate these dates more than a year in advance, and the production time of our basses can vary considerably depending on their specifications. Whilst it does not happen often, we will, for instance, redo a neck, body or part if we feel it is not up to standard. To us, it is imperative that we deliver only the highest quality. Having deadlines would jeopardize that quality, and we want to be able spend as much time on each bass as is necessary in order to make it perfect. Please be aware that the estimated starting date and delivery date may change between you placing the order and us commencing the build.
Changes, refunds and cancellations on custom orders
The “batch month” is the month in which we will start building your instrument. Once you have paid your deposit, you may make changes to your instrument’s specifications until up to two weeks before the first day of the batch month. Once you have paid the non-refundable deposit of 30%, you may cancel the order, but the non-refundable deposit of 30% will be retained by Adamovic Basses. This is to cover the cost of the consultation process and the ordered parts, but, most importantly, the empty space in our batch. We do not issue refunds on custom-ordered instruments after they have been completed and purchased.
Upon completion of your bass, full payment is due within 60 days. If, after 60 days, payment has not been received in full, you will forfeit your deposit and the bass will be sold to another party.
Your bass and/or accessories, including shipping costs, must be paid for in full before shipping. The items will be shipped after the payment has been verified.
Shipping costs are not included in the total price and may vary depending on weight. The bass will be shipped to the exact address you have provided, so it is important that you give us your full address details. We cannot ship to a P.O. box address. Compliance with import and export regulations and payment of taxes are the responsibility of the customer/purchaser.
We accept PayPal and money transfers to our bank account.
This includes any finished basses we have in stock, either new or used.
Trial periods, returns and refunds on stock items
On stock purchases, there is a seven-day trial period. If an instrument does not meet the customer’s expectations, the customer may return it, provided they do so within seven days of receipt. The returned instrument should be in its original condition, and all shipping costs are to be borne by the customer, as stated in our warranty. The purchase price is refunded after we have received the instrument. If the instrument is not received in its original condition by Adamovic Basses, any repair costs are deducted from the refund.
Invoice, shipping & deposits for stock items
- The prices of all of the selected items are added to the total price.
- Shipping costs are not included in the total price and may vary depending on weight.
- You will receive an invoice for your purchase. The invoice will include the total price and shipping costs.
- Please give us your full postal address. The items will be shipped to the exact address you have provided. We cannot ship to a P.O. box address.
- The instrument will be shipped after the payment has been verified.
- Compliance with import and export regulations and payment of taxes are the responsibility of the customer/purchaser.
The purchaser is issued a five-year, non-transferable warranty. Please view our complete warranty here.
All rights reserved. Information in this document is subject to change without notice. All orders are placed subject to the purchase policy of Adamovic Basses. Customers are advised to read the purchase policy before ordering.