General Terms of Trade

1 Terms and Conditions
These terms and conditions apply to all orders made by the consumer via the online shop of

Tappersweg 75
2031 ET Haarlem
the Netherlands

Managing Director: Nikola Adamovic

A consumer is any natural person who enters into a transaction for a purpose that is neither commercial nor can be attributed to independent vocational activity.

Service Hotline:
Monday to Friday 10:00 am – 06:00 pm and Saturday 10:00 am – 4:00 pm
Phone: + 31 (0)6 125 06 066

2 Contract
2.1 The product description in the online shop constitute an offer to sell. By clicking the button “Add to Cart” you make a binding offer to purchase. The sale of our products are only for private use in normal quantities.

2.2 We can accept your order by sending a separate order confirmation by e-mail or by delivering the goods within five days. The confirmation of receipt of the order is made by an automated e-mail immediately after placing your order and does not constitute acceptance of the contract.

2.3 If our order confirmation contains clerical or typographical errors, or our pricing contains errors due to technical reasons, then we are entitled to cancel the order. Payments already made will be refunded immediately.

3 Prices
Prices on the product pages include legal VAT and do not include shipping.

4 Shipment costs
The shipment costs can be found at our shipment costs with detailed information about every supplier country.

5 Conditions of delivery and retention for self-supply
5.1 The shipment will be carried out with UPS usually. Bulk goods will be shipped by a haulage contractor.

5.2 Country-specific details about the shipper, the time of delivery, expected transport costs (bulk goods) etc. can be found at our detailed delivery informations.

Important information regarding bulk goods: The haulage contractor will inform the recipient of his arrival by telephone. The haulage contractor is only responsible for delivery to the said address. They are not not responsible for conveying the goods into your house or through stair wells etc. Please ensure that if you are the recipient of heavy bulky goods that you have suitable assistance to carry your goods, neighbor etc.

5.3 If not all of your ordered items are in stock we are able to deliver a part of them at our own cost, only if this is reasonable for you.

5.4 If the delivery is not possible after three attempts, due to circumstances that the recipient has caused, for example not at home at the agreed delivery time, we reserve the right to cancel the contract. Your payments will be reimbursed immediately.

5.5 If the ordered item is not available for delivery due to circumstances relating to the suppliers we reserve the right to cancel the contract. In this case we will inform you immediately and try to find an alternative product for you. If there is no suitable alternative product for you, we will reimburse your payment directly.

6 Terms of payment
6.1 Payment shall be made either in advance, by credit card, Amazon Payments or PayPal. Payment methods may differ in foreign countries.

6.2 In case of advance payment, we will provide our bank details in the order confirmation. The invoice is to be paid within 14 days to our account. When paying by credit card, your account will be debited upon delivery of the goods.

6.3 In default of payment, interest will be charged at the base rate plus 5%. We reserve the right to claim for higher amounts.

6.4 A compensation claim will only be accepted if your claims are legally established in court, or are undisputed and acknowledged by us in writing.

6.5 You can withhold payment only if the claims arise from the same contract.

7 Retention of ownership
The goods remain our property until full payment is made. No transfer of ownership, security deposit or alteration of the goods are to be take place before the complete payment of the goods without our consent.